Serpent Aluminum Limited Edition Keycap

If your item is in stock, will be shipped within 72 hours of order confirmation, tracking numbers are provided no later than a day after shipment on business days.

If your item is in out of stock or pre-order, you can find estimated shipping and/or delivery dates on the product page, the cart, and checkout.

All delivery timeframes are estimates, the actual delivery time depend on item details, carrier, destination, and chosen shipping method.

Notice
Due to the customs policy of different countries, we CANNOT control the taxes. Our product price does not include VAT or import tax for your country. We will try our best to declare a comparatively lower value for the product. You can check Shipping Policy for more information.

IQUNIX custom mechanical keyboard comes with a one-year hardware(PCB) warranty from the date of purchase. This warranty covers any defects in hardware under normal use.

If there are any defects related to the craftsmanship of the keyboard, please contact us within 15 days of receiving the keyboard for us to address the issue.

Learn more details: Warranty Policy

For Group Buy items, order cancellations are allowed before the end of the group buy. However, once the group buy ends, orders cannot be canceled unless we cancel the project.
Since GB items are limited in order quantities and production time, we are unable to accept random cancellations.

Return and Refund of the product also depend on the WARRANTY of the product. If the return is deemed appropriate by our staff (such as the wrong product received, the unsolvable issue occurred, etc), we'll assist to offer return procedures and addresses. We do not accept a random return without any notice. If you do return the products randomly, we will not offer any refund.

Learn more details, please read Refund Policy