EZ60/EZ63 FAQ
A: Snap Tap (SOCD) Beta Now Available! You can click here to learn more details.
2. Does this keyboard have/will it get a release Dual Trigger, Mod Tap, DKS, Profile Setting？
A: The EZ60/EZ63 doesn’t currently support the above features at the moment, but we’re always exploring new features for future updates. We’ll keep you posted on any developments.
A: We’re prototyping the new layouts and expect to release them this year. We’ll provide updates on the release date as soon as we have them.
4. Are there any other colors available?
A: We’d like to offer more colors, but production limits us for now. ETA: At the earliest by the end of this year, at the latest by next year.
5. Why am I experiencing frequent key ghosting/rollover issues even when I'm not touching the keyboard?
A: After thorough testing over the past month, we've found that magnetic switch keyboards with true 8kHz polling rates and high scanning rates can be sensitive to power stability. To help improve performance and reduce issues, please consider the following:
- Connect the keyboard to a USB 3.0 port or higher to ensure stable data transfer and power.
- Avoid using extension cables or hubs, especially in environments with unstable connections like internet cafes. Connect directly to the back of your computer.
- Minimize the use of front panel USB ports; use the motherboard ports instead.
These are general recommendations. If you’re not experiencing issues with your current setup, you can continue as is. If you encounter key ghosting/rollover or key chatter problems, please try the above suggestions.
Note: Some laptop motherboards may route multiple ports through a single circuit, affecting performance. If problems persist, try different ports. The keyboard also supports connections via USB-C to USB-C or USB-C to USB-A cables.
A: After extensive discussions with developers, users, streamers, and professional players, we've confirmed that some high-performance magnetic switch keyboards can exhibit a similar issue. Specifically, the "W" key may intermittently disconnect at a 0mm bottom safety zone, which is not a defect of the keyboard.
This phenomenon often arises because most players use their middle finger to control the "W" and "S" keys. The middle finger's force application and release can be less stable compared to the index and ring fingers, potentially leading to a perceived disconnection.
Based on feedback from professional players, streamers, and highly skilled users, we recommend adjusting the bottom saafety zone of the "W" key to 0.1mm or higher if you experience frequent disconnections. This adjustment can help ensure a more consistent experience and prevent similar issues.
A: Not all desks are perfectly level, which can sometimes cause a slight wobble. To help your keyboard sit more evenly on your desk, we recommend calibrating it to fit your desk perfectly if you notice any wobbling.
8. Is the EZ60/EZ63 automatically on 8k polling or is there somewhere to set it?
A: The EZ60/EZ63 is set to 8k polling rate by default, so you don’t need to make any adjustments.
